Barack Obama’s “Inaugural Address”

President Barack Obama plays an important role not only for being elected as the first African-American head of state in the United States of America but also because he is greatly responsible in the fate of the Americans during this time. One of the most important speeches that a president could give to the citizens that he will govern is his or her inaugural address. This could be attributed from the reason that this speech is recognized as his or her first official way of communicating with the public. It is his or her way of informing them of the course of action of his or her administration.This kind of adage is greatly exemplified by the inaugural address of President Barack Obama wherein one of the most important and even controversial lines that he said are, â€Å"Less measurable but no less profound is a sapping of confidence across our land – a nagging fear that Americans decline is inevitable, and the next generation must lower its sights† (Obama, 2009). This abovementioned statement made by President Obama points out the fear that most Americans are experiencing because of the different problems that they are facing including issues on terrorism and the current economic crisis.These problems are threatening the security of the United States to the point that some critics are saying that this could cause the weakening of the country. As such, President Obama discussed in his inaugural address that these contemporary problems that the country are facing tend to leave some Americans with the fear that their country is not as powerful as compared before, which creates a sense of insecurity among the people. The future generations of America is also said to be capable of only dreaming less as compared to the grand goals of their forefathers because they need to lower their sights in order for it to be attainable.Nevertheless, President Obama assured the American people that the challenges that they are facing would be addressed. As such, he is assuring the people that in his administration, he would do something in order to address these issues and Americans would need not to worry of settling for anything less than what they need and what they deserve. Being the case, the fear of the country’s declining power and lowering their sights should not be the case anymore. The idea of the American dream is also greatly related with the statement made by President Obama.Some critics are asserting that achieving the American dream is quite impossible nowadays especially with the challenges that the country is facing. However, on my personal point of view, I still believe that the American dream is still attainable today, as the history of the country is a proof in itself that the United States of America could emerge stronger after this crisis. The critics of the United States have a declinist view about almost every problem that the country has to address.However, the Americans have proven that they could emerge victo rious even in the most difficult situations. This could be best exemplified by the end of the First World War wherein European countries are regarded as the dominant power in the world. Nevertheless, the United States started to take a bolder role in international affairs to the point of even participating in the Second World War. In line with these, it was also the United States that helped some of the most devastated countries after the war.Moreover, during the time of the Cold War, there are also some criticisms that this could be the downfall of America but the exact opposite took place. The United States was able to reign supreme in the Cold War which eventually paved the way for their global domination (Haas, 2009). â€Å"History repeats itself;† as this saying goes, I believe that in the case of America, this still holds true. The American dream is still attainable because the country could be able to surpass the challenges that they are facing right now.Electing Presi dent Barack Obama also shows how America is changing its traditional views in order to become open to changes. This is great evidence that they could surpass the problems that they have now. Sooner or later, the United States will once again prove that the American dream was, is, and will be attained. References Haas, L. J. (2009). Don’t Bet on America’s Decline. Retrieved August 3, 2009, from http://www. democratiya. com/review. asp? reviews_id=252. Obama, B. (2009). The Inaugural Address of President Barack Obama.

Regional Airlines Case Study

Case 2: Regional Airlines Case 2: Regional Airlines Case Introduction A+ for effort, Customer Service Pays for Itself In an extremely regulated and thus relatively uniform industry such as the commercial airline industry, the successful airline is the organization which sets itself apart from the competition. Within an industry that requires customer planning to interface with flight schedules and security measures, a major operational aspect which can aid an airline in gaining an edge on the competition is customer service.The effective consumption of air travel (finding flights, buying tickets, getting through the airport, boarding a plane, and finally reaching the final destination) is not the same simple consumer –supplier relationship that the consumer experiences in a trip through the Wal-Mart checkout counter; the nature of air travel makes the interaction between the airline and the customer very complex.Almost every facet of the complex relationship between the airlin e and customer can generate a large amount of stress for the consumer; consumers find poor customer service in the face of tight travel deadlines and paid for travel plans that did not necessarily go as intended extremely frustrating. Analysis Investigating Salient Case Issues To capitalize on offering a high level of effective customer service, an investment must be made.The airline must ensure their customer service department not only understands that customer service is highly valued in the organizational environment but also must ensure that the customer service department has the tools and resources to offer effective customer service (Graham, 2012). Like any business investment, the organization must make smart decisions when providing customer service resources; for instance a call center of fifty employees which only answers two calls an hour is a humongous waste of resources that would be better allocated towards another goal.The problem of understand that an investment to wards more effective customer service is needed, but at what cost to make that investment, is the problem which faces Regional Airlines in the case study on page 539 of the 2012 Anderson, et al, text: An Introduction to Management Science Regional Airlines is expanding its customer service operation by setting up a new phone system for the purpose of providing ticketing services and customer assistance over the phone.The airline is going ahead with the new phone system; however, two major decision points exist, how many agents to allocate to the line (one or two) and what complexity of system in which to invest (a system that provides a holding function versus one that does not). The expected call load for the new operation is one call every 3. 75 minutes, available metrics indicate that on each call a ticket agent spends 3 minutes with a customer; effectively this results that for every customer attended to, there will be 45 seconds of downtime (Anderson, et al, 2012).Unfortunately for Regional Air, those figures are only averages, there will be an indeterminate amount of calls which meet or exceed the 3. 75 minute span in between calls. The decision between systems which provides a hold function versus the one that does not will determine will determine if that customer is placed on hold or if the call is just dropped. Placing an unanswered call on hold provides a buffer for the agent to end the call and then service the holding customer; however, for a customer that stays on hold for an inordinate amount of time will begin to feel less and less like a well-served customer.The expected call load versus the time it takes for an agent to deal with each call is the basis of allocating only one agent to man the call system. The second option of allocating two or more agents is in effect, insurance that each call will be answered in a timely fashion and callers will not have to wait for extended periods of time. The decision of how many agents to allocate to the phone system is based upon the apparent cost for an extra agent sitting around not actively engaged in a call; however this view is relatively short sighted because it does not take into account the revenue lost from dropped calls and dissatisfied customers.The salient issue of the case is determining what the appropriate level of investiture to make for the phone system to provide an expected (and beneficial) level of customer service Group Discussion Exploring Simulations Simulation is a quantitative technique developed for studying alternative courses of action by building a model of that system and then conducting a series of repeated trial and error experiments to predict the behavior of the system over a period of time (Srivastava, Shenoy, & Sharma, 1989, p. 753). Of all the simulations waiting line simulations are of the most important to the customer service industry.In the airline industry long waiting times can lead to poor customer service scores and diminished sales. Reg ional Airlines is establishing a new telephone system for handling flight reservations (Anderson, Sweeney, Williams, Camm, & Martin, 2012). The airlines main goal is to decrease the wait time at its call centers and increase sales. Regional’s management team agrees that its goal should be to answer 85% of its incoming calls immediately. The following analyzes Regional Airline’s (RA) current reservation system and ways to improve it. Analysis of Current SystemCurrently RA is answering one call every 3. 75 minutes during 10:00 a. m. to 11:00 a. m. time period (? (average arrival time) = 60 minutes / 3. 75 minutes = 16 calls per hour). The average service time is 3 minutes per customer ( µ (service rate) = 60 minutes / 3 minutes = 20 calls per hour). With only one reservation agent, the probability that a caller will be blocked because of a busy signal is P1 = . 4444 ? o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! = . 5556 ?1 = ( ? / ? ) 1/0! i=1k ? /? 1 /i! = ( 16 / 20 ) 1/0! (16/20)o / 0! + (16/20)1 /1! = . 444 With two reservation agents, the probability that a caller will be blocked because of a busy signal is P2 = . 1509. ?o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 4717 ? 1 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /1! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 3774 ? 2 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /2! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 1509 Regional Airlines’ current phone reservation system will answer an approximate of 85% of phone calls with two employed reservation agents.However, the other 15% will be blocked because of a busy signal. Customers who do not get a hold of an agent may not call back and contribute to negative customer service reaction and adversely affect the business. Analysis of Agents Needed Proposed expanded system will allow callers to wait. Instead of being blocke d when all lines are busy, customers can choose to stay on the line and calls will be answered in the order received. With only one reservation agent for Regional Airlines in the expanded system, 80% (Pw) of incoming calls will end up waiting. The average waiting time is also at 12 minutes (Wq).Cited numbers above show a horrendous system that is both undesirable and a business model doomed for failure. So in order for RA to realize the benefits of the expanded system, it needs to employ two or more reservation agents. Po=1- ? /? = 1-1620=0. 20 Lq = ? 2 ? (? – ? ) = 16 2 20 (20 – 16) = 3. 2 L =Lq + ? /  µ= 3. +1620=4 wq+Lq / ? =3. 216=0. 20 hours=12 minutes W = wq + 1/ µ = 0. 20 + 1/20 = 0. 25 hours = 15 minutes Pw= =1620=0. 80=80% At the planning meeting, Regional Airlines’ management team agreed that answering at least 85% of the calls is an acceptable customer service goal.This means that the probability of waiting will have to be 15% or less. Pw= 1k! k k? k? – ? Po k = 2 agents Pw= 12! 16202 2 202 20- 16 0. 4286= 0. 2286 k = 3 agents Pw= 13! 16203 3 203 20- 16 0. 4472= 0. 0520 Po=0. 4472 Lq=0. 0189 L=0. 8189 Wq=0. 0012 hours=0. 07 minutes W=0. 0512 hours=3. 97 minutes Using three agents clearly meets the company’s goal. With three reservation agents, only 5% of the calls will be waiting, which is way below the 15% targeted cap in order to meet the goal of 85% answered calls. Average waiting time is also at a minimum, calculated at 0. 012 hours or 0. 07 minutes. System Recommendation The current telephone reservation system design does not allow callers to wait; callers instead must attempt to reach a reservation agent when all agents are not occupied. Should callers reach the service line when all agents are busy they will be met with a busy signal. The management at RA is seeking to switch to an expanded telephone system to combat this problem. Based on the calculations in the previous paragraphs, RA will need appro ximately 3 reservations agents to run an expanded phone system.Group 3 recommends that the company employ the multiple channels waiting line which consists of two or more service channels that are assumed to be identical in terms of service capability (Anderson, et. al. , 2012). Regional airlines could support at least a two-channel operation to service the needs of its customers. MANAGERIAL REPORT ASSUMPTIONS: a. One call every 3. 75 minutes during 10:00 a. m. to 11:00 a. m. time period ? (average arrival time) = 60 minutes / 3. 75 minutes = 16 calls per hour b. Average service time of 3 minutes with each customer  µ (service rate) = 60 minutes / 3 minutes = 20 calls per hour 1.An analysis of the current reservation system that does not allow callers to wait. How many reservation agents are needed to meet the service goal? With only one reservation agent, the probability that a caller will be blocked because of a busy signal is P1 = . 4444 ? o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! = . 5556 ?1 = ( ? / ? ) 1/0! i=1k ? /? 1 /i! = ( 16 / 20 ) 1/0! (16/20)o / 0! + (16/20)1 /1! = . 4444 With two reservation agents, the probability that a caller will be blocked because of a busy signal is P2 = . 509. ?o = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /0! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 4717 ? 1 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /1! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 3774 ? 2 = ( ? / ? ) ? /0! i=0k ? /? i /i! = ( 16 / 20 ) ? /2! (16/20)o / 0! + (16/20)1 /1! + (16/20) 2 /2! = . 1509 Conclusion: Regional Airlines’ current phone reservation system will answer an approximate of 85% of phone calls with two employed reservation agents. However, the other 15% will be blocked because of a busy signal.Customers who do not get a hold of an agent may not call back and contribute to negative customer service reaction and adversely affect the business. 2. An analysis of the expa nded system proposed by the telephone company. How many agents are needed to meet the service goal? Proposed expanded system will allow callers to wait. Instead of being blocked when all lines are busy, customers can choose to stay on the line and calls will be answered in the order received. With only one reservation agent for Regional Airlines in the expanded system, 80% (Pw) of incoming calls will end up waiting. The average waiting time is also at 12 minutes (Wq).Cited numbers above show a horrendous system that is both undesirable and a business model doomed for failure. So in order for Regional Airlines to realize the benefits of the expanded system, it needs to employ two or more reservation agents. Po=1- ? /? = 1-1620=0. 20 Lq = ? 2 ? (? – ? ) = 16 2 20 (20 – 16) = 3. 2 L =Lq + ? /  µ= 3. +1620=4 wq+Lq / ? =3. 216=0. 20 hours=12 minutes W = wq + 1/ µ = 0. 20 + 1/20 = 0. 25 hours = 15 minutes Pw= =1620=0. 80=80% At the planning meeting, Regional Airlinesâ₠¬â„¢ management team agreed that answering at least 85% of the calls is an acceptable customer service goal.This means that the probability of waiting will have to be 15% or less. Pw= 1k! k k? k? – ? Po k = 2 agents Pw= 12! 16202 2 202 20- 16 0. 4286= 0. 2286 k = 3 agents Pw= 13! 16203 3 203 20- 16 0. 4472= 0. 0520 Po=0. 4472 Lq=0. 0189 L=0. 8189 Wq=0. 0012 hours=0. 07 minutes W=0. 0512 hours=3. 97 minutes Using three agents clearly meets the company’s goal. With three reservation agents, only 5% of the calls will be waiting, which is way below the 15% targeted cap in order to meet the goal of 85% answered calls. Average waiting time is also at a minimum, calculated at 0. 012 hours or 0. 07 minutes. 3. An analysis of the expanded system proposal by the telephone company. A representative from the telephone company suggested that Regional Airlines consider an expanded system that accommodates waiting. In the expanded system, when a customer calls and all agents are bus y, a recorded message tells the customer that the call is being held in the order received and that an agent will be available shortly. The customer can stay on the line and listen to background music while waiting for an agent.Expanded System with waiting allowed Pw for 1 agent P0= (1-? /? ) 1-16/20=. 20 Lq= ? 2 =16(2)= 3. 2 ?(? – ? ) =20(20-16) L= Lq+( ? /? )=3. 2 +(16/20)=4 Wq =(Lq/ ? )=3. 2/16=. 20 (12 minutes) W=Wq+(1/ ? )=. 20+ (1/20)= . 25 (15 minutes) Pw= ? /? = 16/20=. 80 Expanded System with waiting allowed Pw for 2 agents Pw=1/k! ( ? /? )k k? / k? – ? P0 1/2! (16/20)2 2(20)/2(20)-16 . 4286= . 2286 Expanded System with waiting allowed Pw for 3 agents 1/3! (16/20)3 3(20)/3(20)-16 . 4472= . 520 In order to use this system, Regional Airlines would have to use three agents to keep the customer service of 85% of the calls being answered immediately. The telephone arrival rate of incoming calls is expected to change from hour to hour. Describe how your waiting line analysis could be used to develop a ticket staffing plan that would enable the company to provide different levels of staffing for the ticket reservation system at different times during the day. Indicate the information you would need to develop this staffing plan.This analysis only covers the 10:00 AM – 11:00 AM time frame. As we have seen with the equations used, we have to have historical data for the other time frames. If the phone lines are open from 08:00AM – 08:00 PM, we could use the data from each hour. Keeping with the 85% rate of phone calls being answered immediately for good customer service and the use of the limited amount of call agents required to save Regional Airlines money, after further analysis, Regional Airlines will have the data need to make the best decisions for their company. 4. Staffing PlanIn order to develop a ticket agent staffing plan that would enable the company to provide different levels of staffing for the ticket reservation syst em at different times during the day, a similar simulation method and analysis used above are needed. By implementing the same application, the right number of reservation agents each hour can be determined. In addition to the number of agents used, it is also possible to use the same information to determine the full-time and part-time shift schedules that meet the company’s customer service goals.But in order for RA to do this, it needs the hourly average arrival rate for the whole day. 5. References Anderson, D. , Sweeney, D. , Williams, T. , Camm, J. , & Martin, K. (2012). An Introduction to Management Science Quantitative Approaches to Decision Making. Mason, OH. South-Western Cengage Learning Graham, J. (2012). Think Like the Customer – Or Lose the Sale. American Salesman, 57(4), 18-23. Srivastava, U. K. , Shenoy, G. V. & Sharma, S. C. (2005). Quantitative techniques for managerial decisions (2nd Edition). New Age International Publishers: New Delhi.

XYZ Construction Case Study

The organization was transformed when improved performance was achieved through the leadership from the new Managing Director. The operation, culture and structure of the organization were transformed to achieve the goals of the new Managing Director. The construction industry within which EX. Construction operates in, is highly competitive, aggressive and at times, hostile. Conflict between contractors and subcontractors occurs frequently, often requiring litigation to resolve the disputes. The hostile environment was mirrored by the relationships within the organization under the former Managing Director.There are four sections in the report; the first section will address the extent to which EX. Construction adopted the culture-excellence approach during their transformation process. This is following by the evaluation of the resistance experienced during the transformation and the use of a new management style by the incoming Managing Director. The last section presents examples of transformation in a South African context. 1 Extent to which EX. adopted the Culture – Excellence approach The approach to change management is identifying and managing processes developed to make organizations more competitive and improve performance.Change Management processes are focused on internal processes within an organization, and they provide solutions to assist management achieve their commitment to change and improve productivity with the least resistance (Strop, 2005). There are many approaches to change management developed however the report will utilize the three approaches described by Burners, 2009. 1. 1 The three change approaches There are three approaches that have dominated the Western managerial thinking since the asses namely; the Culture – Excellence approach, the JapaneseManagement approach and the Organizational Learning approach (Burners, 2009, p. 99). The approaches are briefly described below: Culture – Excellence Approach There is a vast amount of literature presented on this approach however; the key contributors to the culture-excellence approach are Peters and Waterman, Canter and Handy. The crucial components from each contributor are briefly highlighted. Peters and Waterman They developed eight significant attributes that organizations need to demonstrate if they are to achieve excellence, namely (Burners, 2009, p. 102): A bias for action Closeness to the customerAutonomy and entrepreneurship Productivity through people Hands-on, value driven Stick to the knitting Simple form, lean staff Simultaneous loose-tight approach Canter Rosetta Moss Canter developed the post-entrepreneurial model, which highlights how organizations in future, should operate. Her model describes three strategies that post-entrepreneurial organizations must pursue: Restructuring to find synergies Opening boundaries to form strategic alliance Creating ventures from within: encouraging innovation and entrepreneurship Handy Handy i s a British theorist who contributed to the emergence of new organizational arms.Handy identified three generic types of organizations. He argued the following organizational forms will dominate in future: Shamrock Federal Triple I (Intelligence, Information and Ideas = Added Value) Japanese Management Approach The Japanese management approach was captured by Ouch', McKenna, Pang and Oliver and many other contributors. The contributions made by the above theorists are briefly described below. Couch William Couch believes that organizational success stems from the following (burns, IPPP): The involvement and commitment of the entire workforce.A set of internally consistent norms, practices and behaviors based on trust and strong personal ties between the individual and the organization, particularly their immediate work group. Practices such as lifetime employment, slow evaluation and promotion and collective decision-making. The belief that workers want to build cooperative and clos e working relationships. 5 McKenna McKenna believes that the central elements to organizational success are (Burners, 2009, p. 135): Lifetime employment, The seniority principle with regard to pay and promotion, Enterprise unionism Pang and OliverPang and Oliver agreed with McKenna however believe that the additional elements to organizational success are (Burners, 2009, p. 135) : Training and education. Company-based welfare schemes. Quality Circles. Manufacturing methods such as Just-in-Time production. Organizational Learning Approach Organizational learning â€Å"describes attempts by organizations to become learning organizations by promoting learning in a conscious, systematic and synergistic fashion that involves everyone in the organization† (Burners, 2009, p. 146).Sense developed 5 interrelated disciplines that organizations require to encourage and template learning and success. The 5 disciplines are listed below (Burners, 2009, p. 148): Personal mastery – in dividual growth and learning. Mental models – deeply ingrained assumptions that affect the way individuals think about people, situations and organizations. Shared visions – the development of a common view of the organization's future. Team learning – the shift from individual learning to collective learning. Systems thinking – the ‘Fifth Discipline' that links the others together and which, he argues is missing in most organizations. Cummins and Worldly in 2001, identified three levels of learning, designed to assist organization to move from an adaptive to transformation learning level. The identified three levels are listed below (Burners, 2009, p. 149): Level I Level II – Single loop learning – Double loop learning Level Ill – Triple loop learning 1. 2 Adoption of the Culture – Excellence Approach The following section evaluates the extent to which EX. Construction has adopted the culture-excellence approach in its o rganizational transformation process.The impact of each initiative has been discussed separately as these are significant events within the process. Customer care programmer The new Managing Director identified an opportunity to improve the organization's performance by improving services delivered to customers. The construction industry is hostile and aggressive, however through a customer case programmer, the Managing Director believed that positive relationships can be built which would benefit both the organization and customers.Based on the attributes developed by Peters and Waterman listed above, the organization's customer care programmer will allow them to be closer to the customer. The programmer was initiated with a few key managers and a few key customers. The programmer is a critical part of the transformation of EX. Construction's culture and the way they do business. The programmer meant that the initiating key managers had to develop and display skills of effective co mmunication and build relationships with key customers.The initiative develops managers by ensuring they adopt a more hands-on approach in the organization, share experiences and pass on knowledge and information. The customer case programmer is a clear indication of how EX. Construction has adopted the culture-excellence approach in its organization. Awaken Initiative The Japanese developed a business philosophy, awaken, which translates to change for the better (Investigated, 2014). This business philosophy focuses on the continuous approach involving all employees of the organization.This initiative is based on all three of the approaches and it clearly originates from Japanese management approach. This approach and the implementation of the small-scale awaken initiative at EX. Construction will enable organization learning to take place along with a culture change of employees and managers working together. The new Managing Director communicated his commitment to the initiative, Hereford all employees are collectively working together to ensure the success of the initiative..The culture change brought about by the initiative, develops managers' confidence to delegate work without feeling threatened by subordinates. This leads to staff being empowered by a higher sense of responsibility while developing skills. Partner initiatives in the Industry The previously hostile construction environment is changing to the extent that contractors and subcontractors are attempting to build relationships and partnerships rather resolve disputes through litigation. The new Managing Director however, identified a shortcoming in the organization that required attention in order to build successful external relationships.Hiss view was that relationships that needed to be built externally could not be achieved if internal relationships and communication skills were not developed. Internal relationships are required to ensure that managers and employees are striving to achiev e the same goals with similar techniques. Successful relationships and strategic alliances with contractors and sub-contractors will result in increased organizational performance. This approach encourages new ventures from within the organization through an innovative working environment.By collectively working together, new ideas and ways of improving the organization can be developed. 8 General From the above three initiatives taken by the new Managing Director, it is evident that the culture-excellence approach has been significant in the transformation of EX. Construction. The transformation includes aspects from the Japanese and Organizational Learning approaches. The new Managing Director puts a lot of emphasis on the empowerment of employees, developing new skills and training. In addition to the above, he also utilizes part of the Japanese Management's Awaken approach I. E. Mailer incremental improvements that are made continuously. This is evidenced through the implementat ion of each initiative at intervals rather than all at once. The transformation of a large organization, such as EX. Construction, is a long- term project as organizational culture and operational changes often take time to change. Another example of how the new Managing Director adopted the culture-excellence approach is through the use of a simultaneous loose-tight attitude. This is where the manager allowed a â€Å"loose† working environment, however the need to achieve the performance clear was clear.This approach allowed for positive culture and behavioral changes to take place without losing focus of the organization's objectives. Based on the above evidence, the transformation of EX. Construction clearly adopted aspects of the culture-excellence approach to effectively achieve its objectives. 9 2 Reasoning for little opposition/resistance from staff The appointment of a new managing director who has a different leadership style ill almost always bring about change with in an organization. Organizational change is not always easily accepted; some reasons for resistance to change are listed below (Yuk, 2013, up. 192): Change is not necessary Change is not feasible Change is not cost effective Change would cause personal losses Change is inconsistent with values Leaders are not trusted Resistance to organizational change is a natural reaction to those who want to protect their self-interests in the organization. However, it is clear from the case study that the employees of EX. Construction showed little resistance to the change implemented by the incoming managing director. The primary reason that change was welcomed was due to the former Managing Director's management style which was not widely accepted in the organization.Employees feared him and it was not acceptable to speak openly and honestly. Employees were aware that this behavior was often counterproductive, and created a negative impression with the former Managing Director. As the newly a ppointed Managing Director had previously worked at the organization, he was aware of certain of the issues and concerns of the employees. The experience gained from irking at other companies, and the reputation he built from his career prior to returning to EX. Construction ensured that the employees had faith in his leadership ability.The new Managing Director's first step in developing relationships with managers and employees was to incorporate key employees into Senior Management Team activities. His actions made it clear that he was willing to retain the current workforce and promote from within the organization. This created a positive environment which encouraged employees to work harder and produce results Employees and managers id not fear loss of employment with the new Managing Director, but rather felt included in the decision making process.The new Managing Director's attitude and actions were clear and concise which addressed the problems within the organization. His actions were collectively moving in the same direction, to achieve a clear goal of improving internal and external relations and improving the organizations performance. He correctly identified problem areas such as relationships, communication and the structure of the organization. An incorrect diagnosis of the problems within an organization may exult in incorrect changes being implemented, which can lead the organization into complete disarray.The new Managing Director identified two crucial activities to be performed in conjunction with each other to enable the transformation of the organization. The two activities identified were: To introduce new practices and techniques to improve service to customers and thus improve the organization's performance. To change the attitudes and behavior of employees By identifying the two activities above, the new Managing Director identified crucial steps to improve its performance. Only through improving services to customers can the overall organization's performance improve.A satisfied customer is likely to return and recommend the organization to others. This is directly linked to the growth of the organization. The new Managing Director is aware that to provide better service to customers, the employees will have to develop and learn new practices and techniques to ensure superior service quality is provided to customers. The implementation of the second activity is critical to the success of the overall goal of improved customer relationships. The employees and managers attitudes and behaviors are to be transformed to ensure the best results are achieved.Employees and managers who were unhappy under the former Managing Director are more willing to adhere to the recommended changes. The willingness to adhere also stems from the approaches presented being feasible and there is no fear for loss of employment. The changes bring new opportunities for employees and managers to develop in their current roles and possibly grow into new roles. The potential positive outcomes as a result of these changes are a contributing factor in the lack of resistance experienced by the Managing Director.

Faith Healing and the government should it be protected or monitored Dissertation

Faith Healing and the government should it be protected or monitored - Dissertation Example (1)Is refusal of medical treatment to children due to parents’ religious beliefs a valid and legitimate decision? (2) Can faith healing be considered as viable medical approach? To clarify further these questions the following sub-questions are addressed: Is the practice of faith healing a religious right? Should faith healing be protected by the state? Is faith healing, as practice, be considered as child abuse and first-degree murder when parents avoid using western medicine on a treatable illness and their child eventually dies? Is faith healing similar with placebo effect? The research used qualitative research for its research methodology and employed documentary analysis, group discussion, and reflection journal for its method. Some of the findings of the research are: (1) Religious belief and faith healing are the same even if the two concepts are closely connected. (2) Faith healing is not a viable form of health care service. (3) There is need to clarify further the n otion of religious belief, since, there is ambivalence in its understanding. This ambivalence affects Court decisions regarding parental decisions refusing medical treatment for their child. Table of Contents Chapter 1 Introduction 5 1.1.Background of the Study 6 1.2. Research Questions 8 1.3. Objective and Aims of the Research 10 1.4. Significance of the Study 11 1.5.Assumptions of the Study 11 1.6. Theoretical Framework 12 1.7. Definition of Terms 13 1.8.Structure of the Dissertation 15 Chapter 2 On Religious Beliefs and Refusal of Medical Treatments 16 2.1. Introduction 16 2.2. Religious Beliefs: A Search for its Meaning 18 2.2.1. A View of Religion 19 2.2.2. On the Idea of God: A Very Brief Elucidation 26 2.2.3. Spirituality 28 2.2.4. On Religious Beliefs: An Attempt to Definition 31 2.3.1. Parental Decision and Religious Belief: Parental Control 34 2.3.2. Free Exercise Clause: Parental Decision and Refusal for Medical Treatment 36 2.3.4. On the Other Side: The State and Parens Patria 38 2.3.4.1. The Clash: The British Approach 40 2.3.4.2. The Clash: The American Approach 41 2.4. Some Observations 42 Summary 43 Chapter 3 On Faith Healing 44 3.1. Introduction 44 3.2. Faith Healing: A Brief History and Its Definition 46 3.2.1. Faith Healing: Its Definition 48 3.3 Faith Healing and the State 50 3.4. Faith Healing and Placebo Effect 51 Summary 53 Chapter 4 Research Methodology 54 4.1.Introduction 54 4.2. Research Design 54 4.3. Research Methodology 56 4.4. Research Approach 57 4.5. Method of Data Collection 57 4.6. Ethical Consideration 60 Chapter 5 Findings and Discussion 63 5.1. Introduction 63 5.2. The Findings 63 5.2.1. A Conceptual Understanding of Religious Belief 64 5.2.1.1. Religious Beliefs, Validity, and Decision-Making 65 5.2.1.2. Religious Beliefs, Decision, and Legitimacy 66 5.2. Faith Healing: A Healing Alternative? 67 5.2.1. Faith Healing: Alternative Health Care 68 5.2.2. Faith healing and Placebo 69 5.3. Discussion 70 Summary 73 Chapter 6 Conc lusion and Recommendation 74 6.1. Conclusion 74 6.2. Recommendations 76 References 77 List of Figure Figure 1 p. 12 Figure 2 p. 25 Figure 3 p. 29 Figure 4 p. 31 Figure 5 p. 55

Workforce Divesity Essay Example | Topics and Well Written Essays - 1500 words

Workforce Divesity - Essay Example There is always cooperation between the employees. They have fun together and try to help that are in need. b. In IBM work force diversity being properly maintained great technologies and people from different walks of life are able to work together and could able to exchange mutual understanding. Work force diversity is having tremendous impact on cities. Cities are transforming into great industrial belts. As the industries grow there will be visible impact on the economy. Job opportunities grow and innumerable colonies are developed. The growth is multifold and the technology exchange migration takes place. All this is possible only when work force diversity is properly maintained. And this is being properly maintained and hence there is so much development in all the fields for example take the IT industry and the HR field which is the key area where the work force diversity has to be maintained and that too healthy. c. People of different cultures migrate to different cities in search of work. Different nations of people live in one city, like in New York representing unity in diversity with so many cultures and traditional values. Different languages are spoken. ... The technology is no more permitted, limited to a particular part of the world. It is exchanged in order to serve the public with the latest technology. The globe is no bigger. Work force diversity represents a single economy. Single technology, efficiency and quality of life should be of high standard. Because of work force diversity there is conspicuous change with the social life industries. One shall meat and come across different rest of different nationals represent at one place. Different sets of different nationals represent diversified cultures; different languages are spoken at one and the same place, and at one and the same time. They come to know each other from a closer proximity. The intimacies develop; relationships pave way for greater understanding. The social pavilion of life is set to rolling. Broader outlook develop into more knowledgeable and understanding environment. There will be a great impact on the urban sociology patterns of life. d. May be the chief architect of the work force diversity to take enormous pairs to create and design the super structure of the third world. Work force diversity has its own effects on every aspects of technology. Work force diversity has changed the way urban socialist use to link and express their thoughts. Of course wealth is also acting as a catalyst for the change in the thinking and living of the urban individuals. The new meaning of work force diversity is slowly changing, to be more precise it is altering the essence of socialist thinking. 3. a. For this assignment I get to some the top HR managers of the company and could learn a lot from them, they were equally busy but were also helping. The best part of the work force

Answer questions Essay Example | Topics and Well Written Essays - 1000 words

Answer questions - Essay Example The documentary includes various personal stories of individuals who have tried to fight the status quo in a bid to transform the health sector (Susan and Mathew, 2012). Question One: Importance of Preventive Medicine in Family Care Preventive medicine is at the core of the documentary. One of the objectives of the documentary is to encourage prevention rather than curing diseases. The current healthcare system is focused on treating diseases rather than on finding preventive solutions. This has resulted in Americans spending a lot on healthcare yet the condition seems to be worsening in recent years. The documentary reveals that the healthcare costs in America are rapidly increasing ad could reach an annual figure of about 4.2 trillions, which is about 20% of the country’s GDP (Gross Domestic Product) in ten years’ time (Susan and Mathew, 2012). The film further reveals that the nation spends up to the tune of 300 billion dollars on pharmaceutical drugs and about 75% o f the total healthcare costs are spent on preventable diseases (Susan and Mathew, 2012). These preventable diseases can also be attributed to the rising cases of disability among Americans. The greatest importance of preventive medicine in family care according to the documentary would be a reduction in healthcare costs (Susan and Mathew, 2012). Americans would have to spend less on treatment and their lifestyles would be improved a great deal. The country will be able to save a lot of money to invest in other sectors of the economy. This will also promote healthy living among people hence avoiding preventable diseases. Question Two: Main Issues the Film Raises with Current Healthcare System The documentary brings many of the problems affecting healthcare sector to the forefront. It raises issues affecting service providers in all sectors including primary care and family care among others. The documentary describes the current healthcare sector as broken in the sense that it is pro fit driven as opposed to patient driven, and focused on quick fixes rather than promoting prevention (Susan and Mathew, 2012). The current healthcare system is portrayed as being hugely extravagant with many unnecessary expenses going in to health problems that can be prevented. The film also states that the current health system has failed to realize any tangible results since the health issues have persistently been affecting Americans with more people being disabled and more other suffering from weight problems due to preventable causes. Question Three: Ways in Which an Existing Practice May Undermine Patient Outcomes Patient outcomes may be undermined in many ways in the current health system. Most of the service providers are profit centered as opposed to being patient centered. They would rather offer patients short-term solutions so that the patients spend more on treatment at the service provider’s benefit. Question Four: New Approaches for Improving Patient Outcomes The documentary puts forward two main approaches that can effectively reform the entire health system and improve patient outcomes. These are putting more focus on high-touch and preventative strategies. An approach relying more on high touch will ensure a lot of attention is given to the patient and the service they receive through a more face to face approach that ensures there is an understanding between the patients

19th century Romanticism in France Research Paper

19th century Romanticism in France - Research Paper Example He bathes himself in the emotional zeal and beliefs of the French Revolution and greatly admires Napoleon Bonaparte. He outwardly professes to be a monarchist all the while secretly reading Rousseau’s Confessions by candle light. For Stendhal then, Sorel serves as a means of expressing the pain many French Romantic thinkers and writers felt when trying to reconcile the lofty ideals of the eighteenth century Enlightenment with the realities of the French Revolution. It is important to recall that throughout the eighteenth century France was the philosophical heart and soul of the Enlightenment. Its language was most often the preferred prose for its expression. French after all was the language of Voltaire, Rousseau, Diderot, and Condorcet (among others). In their ideas, however, there already developed a troubling dichotomy: the belief that science could answer any question and that man, if he so chose, could better himself using that same science. The eighteenth century’s â€Å"rising middle class proclaimed new political ideas: democracy and patriotism. It had a new conception of morality: civic virtue and heroism† (Antal 1935, p. 160). The Enlightenment sought to apply science and â€Å"rationalize† every part of society. Thus it was irrational for a king to have absolute power. It was rational for the people to determine things. If only the latter were the case then society’s ills would be no more. Of course the end result could not have been farther from these ideals: with the French King beheaded and the social order laying ruins, France of the 1790’s was the place of murder, mayhem, and inhumanity. The ideals of â€Å"liberty, fraternity, equality† were a mockery. And when Napoleon brought order he did so only after crowning himself emperor and thus demonstrated that order in France was only possible if there was a strong monarch. Stendhal was a believer in the French Revolution and himself

Sylvias Bar Essay Example | Topics and Well Written Essays - 1250 words

Sylvias Bar - Essay Example It did good business, attracting high volume of customers and earning sizable profits from its beginning in the late 1980s till the mid-2000s. From the late of 2000s, its profits started to decline, as the flow of customers reduced to abysmal levels, even close the bar for few days of the week. The response from the customers dwindled because of Sylvia’s long-standing strategies of offering products and services at high cost, playing outdated music and also due to the advent of more modern bars in the neighbourhood. This report will focus on the Sylvia’s Bar and will discuss its current situation or problems, coming up with recommendations for it to manage those problems. Cost and menu High cost in the sense, Sylvia’s was established as a high class wine and cocktail bar, aimed at the customers, who constitute the top end of the market. Because of this focus on a particular target segment, the price of the drinks and the food was on the higher side. Although Sylv ia’s Bar wanted to focus more on these high segment, who are able to pay the high prices. In the fact, with this pricing restrict its customer base. Due to these high pricing, other segments of the wide prospective customer base look for other options that the bar has to throw ingredients by the reduction of the customers, and this was validated by Sylvia’s waitress, Kate. â€Å"We throw too much food away, I’m not sure that the customers in town are looking for this kind of fancy stuff†. ... (Piron 2000). (Vickers and Renand 2003). So, by setting price on the basis of industry standards, and equal or less than its competitors, Sylvia’s Bar can expand its customer segment. Even while bringing in more customers, care should be taken not to compromise on the quality. Staffing The insistence of using only classically trained cocktail bar staff, who have completed a course in bar work at South Birmingham College, negatively impacts the finances of the Sylvia’s Bar. As these particular staff demand payment, which are double the ones paid to the casual bar workers, Sylvia has to allocate a sizable financial resources for the salary of these staffs, which further eats into their income. As the customers do not particularly insist on qualified employees from a particular academic institution and may not even know that fact, it is not compulsory for Sylvia’s Bar to recruit only them. Instead, they can recruit skilled and enterprising casual employees and impor tantly train them according to the job needs. (Mattila 1999). Training programs may not cost sizably, and on the other hand, the trained casual labourers can be paid only half of the salary paid to the other set of employees, thus saving crucial finances for the firm. (Kerfoot, Davies & Ward 2003). Sylvia’s bar also faced certain employee centric problems. Firstly, the employees had to wear a particular set of uniforms, and that according to certain employees was also very outdated. Barman Paul, 32 had this to say about it, â€Å"These uniforms are so dated and formal. I feel like I’m working in a church not a bar!† Importantly, this outdated feel of the uniforms would also negatively reflect among the customers, who might want to see employees clad in

Contract Law. Case study. Analysis Study Example | Topics and Well Written Essays - 500 words

Contract Law. . Analysis - Case Study Example When the offeree made a counter-offer, the original offeror must communicate his acceptance to the counter offer in order for an enforceable contract to exist. "An invitation to bid on a public contract is not an offer to contract but a solicitation for an offerThe contractor's bid is the offer to contractTo form a contract, the parties must mutually assent to the agreementIn looking for mutual assent, we do not consider the parties' subjective intent, instead, we ascertain intent from the objective manifestations, the parties statement and conduct." In the said case, a contractor that bid on a public construction project sought damages from the public agency after the contract was awarded to another bidder. The Court held that an enforceable oral contract was not formed when the agency voted to award the contract to the contractor or when it informed the contractor he had been awarded the contract. Applying the rules of law, the award of bid is not considered an enforceable contract because it was not reduced into writing which is a requirement under the Statute of Frauds.

Week Four Reflection Essay Example for Free

Week Four Reflection Essay Team A will discuss the objective, which consist of analyzing the influence of the debt in the United States economy, and explain the impact that surplus and deficits has on the health of the United States macroeconomy. To analyze the influence of the deficit, surplus, and debt on the health of the United States macroeconomy you have to understand what exactly is deficit and surplus. A deficit is a shortfall of revenues are under payments, and a surplus is the excess of revenues are over payments. The influence of surplus and deficit on the economy differs in the short-term framework and the long-term framework. In a short-term framework the view of deficits and surplus certainly depends on the current state of the U.S. economy relative to the economy potential output. In a long-term framework surpluses are good they provide additional savings for the economy. In a long-term framework deficits are view as bad because they reduce growth, income, and savings, but if the U.S. economy is operating below the potential its deficits is view as good for the economy. This is because deficits increase expenditures increasing the economy output closer to its potential. To understand how debt influences the U.S. economy you have to understand what a debt is. A debt is the accumulated deficit minus the accumulated surplus, where you have surpluses and deficits which are flow concepts or measures that is defined for a certain period in the economy. As an American it is important to always to knowhow debt, surplus, and deficit affect the U.S. economy. This effects the economy from expenditure to every paycheck these transactions affects the flow of the marcoeconomy. This week chapter 17 and 18 covers the importance of surplus, deficit, and debt in depth. It also covers how to finance the deficit as well as viewing deficits and surpluses as a summary measure. Buy knowing what policy directive to follow gives the policy makers the tools to recommend on rather the economy will need a long-term framework approach or a short-term framework approach. In the U.S. economy current condition, if the United States keep spending more than our annually income you can bet that the worse is still to come. References (Macroeconomics 8e, ch17 Author: David C. Colander copyright  © 2010 McGraw-Hill)

The Advantages And Disadvantages Of Using Linux Computer Science Essay

The Advantages And Disadvantages Of Using Linux Computer Science Essay Easy to use,Virus free,With boot camp you can run XP or Vista on your machine, and with Parallels you can run windows programs in OS XP. Performance: While there is some debate about which operating system performs better, in our experience both perform comparably in low-stress conditions however UNIX servers under high load (which is what is important) are superior to Windows. Price: Servers hosting your web site require operating systems and licenses just like everyone else. Windows 2003 and other related applications like SQL Server each cost a significant amount of money; on the other hand, Linux is a free operating system to download, install and operate. Windows hosting results in being a more expensive platform. Less viruses: Windows currently has over a hundred thousand known viruses, while Linux has less than a hundred. Linux also uses smart authorisation management , so it requires you to authorise any action that may potentially harm your computer by entering your password. That means you are less likely to be tricked into installing malware and running virus programs, simply because it wont let you. No crashes: Windows users will be familiar with the infamous blue screen of death that greets them whenever the system crashes. In contrast, Linux users have reported uptimes exceeding over a year, which means that their computers have been continuously running over a year without a single crash or reboot. Free software: Linux users can download free software from huge repositories containing thousands of free programs and applications, from games to music players to office productivity tools. Most of them serve as free alternatives to commercial software, the most popular ones being OpenOffice and Mozilla Firefox, which replace Microsoft Office and Internet Explorer respectively. Disadvantage: Easily gets virus and or spyware.Does not come with many useful software alrdy installed.Easlity disrupted by other programs. Interface: The traditional interface for the Unix operating system is command line based, and this command line shell interface may be hostile to the casual user. Unix was developed for use by programmers and serious computer users rather than casual users. A graphical user interface (GUI) is also available, but the traditional Unix interface is command line only. Special Commands: Commands required by the command line interface often make use of cryptic naming schemes, and do not give much information to notify a user of what they are doing. Many commands in the Unix interface require the use of special characters. Small, normally insignificant typos can have much greater effects and unexpected results on Unix machines. *The Advantages and Disadvantages of Using Microsoft Windows 2003 Advantage: Abundance of Features: Windows Server 2003 added an abundance of features over the previous Windows 2000 version, including a Volume Shadow copy service. If an administrator activates this feature on a drive, the system will periodically take snapshots of all the files on that drive. This enables deleted files to be recovered easier and can enable the option of recovering an older version of a file if some data got lost. In Setup mode, it also offers a Quick Format option where you can format a specific partition of a drive instead of having to do the entire drive at once, which saves a significant amount of time. Versions Designed to Fit Needs Windows Server 2003 added an abundance of features over the previous Windows 2000 version, including a Volume Shadow copy service. If an administrator activates this feature on a drive, the system will periodically take snapshots of all the files on that drive. This enables deleted files to be recovered easier and can enable the option of recovering an older version of a file if some data got lost. In Setup mode, it also offers a Quick Format option where you can format a specific partition of a drive instead of having to do the entire drive at once, which saves a significant amount of time. Disadvantage: Cost: Windows Server 2003 added an abundance of features over the previous Windows 2000 version, including a Volume Shadow copy service. If an administrator activates this feature on a drive, the system will periodically take snapshots of all the files on that drive. This enables deleted files to be recovered easier and can enable the option of recovering an older version of a file if some data got lost. In Setup mode, it also offers a Quick Format option where you can format a specific partition of a drive instead of having to do the entire drive at once, which saves a significant amount of time. Outdated: Another disadvantage to Windows Server 2003 is that is was already made obsolete by Windows Server 2008 and then Windows Server 2008 R2. Any upgrades to the Server systems will be made off of those versions and not the 2003 option. The 2008 version features enhanced security features that make it more attractive for many businesses in the wake of ever-evolving threats such as viruses and malware infestation. There are also a number of new features and programs included. *The Advantages and Disadvantages of Using Mac OS Advantages: Security: Mac OS is a two-layered system: the attractive GUI sits atop a Unix core, and Unix is best-known for its security features. Its simply impossible to install a destructive trojan or virus unless the user explicity allows it root access via typing in the admin password. Mac OSs built-in firewall is set up to work unobtrusively out of the box as well as being highly configurable. Mac OS users should be vigilant about strange files and never allow an application they arent certain of admin access, but they dont need special anti-virus software. Reliability: Because OS X was designed from scratch from the ground up, Mac OS is incredibly stable. Apple controls production from start to finish, so every part of a Mac is designed and tested to work together. Ease of Use: Apples known for hiring the best industrial and interface designers around, and it shows in the intuitive nature of the GUI. I dont mean to sound like Im verging into fangirl territory here; its just true. Like the OSs reliability, the OSs functionality is designed to just work. The attractiveness of the interface cant be discounted. Some scoff that looks arent everything, but when youre spending 8 or more hours a day staring at a screen, its a relief to spend that time staring at a well-designed screen. Advanced users have easy command-line access with the Terminal app.. Mac OS Can Run Windows at the Same Time: Mac OS runs on Intel chips, which means you can run XP or Vista concurrently with Mac OS, with Boot Camp or Parallels software. Disadvantages: 1.os x only works on apple computers and not on other brands. 2.no games for os x as compared to windows. 3.all the best software and stuff comes for windows whereas with apple u have very little extra software and most programs will have to be from apple. 4.u cant customize os x exactly how u want it to be. 5.since u r os x on an apple computer then u r restricted to what they have to offer In my Opinion Microsoft windows is the best type which provides people with good features.

Metrics and Models in Software Testing

Metrics and Models in Software Testing How do we measure the progress of testing? When do we release the software? Why do we devote more time and resources for testing a particular module? What is the reliability of software at the time of release? Who is responsible for the selection of a poor test suite? How many faults do we expect during testing? How much time and resources are required to test a software? How do we know the effectiveness of test suite? We may keep on framing such questions without much effort? However, finding answers to such questions are not easy and may require significant amount of effort. Software testing metrics may help us to measure and quantify many things which may find some answers to such important questions. 10.1 Software Metrics â€Å"What cannot be measured, cannot be controlled† is a reality in this world. If we want to control something we should first be able to measure it. Therefore, everything should be measurable. If a thing is not measurable, we should make an effort to make it measurable. The area of measurement is very important in every field and we have mature and establish metrics to quantify various things. However, in software engineering this â€Å"area of measurement† is still in its developing stage and may require significant effort to make it mature, scientific and effective. 10.1.1 Measure, Measurement and Metrics These terms are often used interchangeably. However, we should understand the difference amongst these terms. Pressman explained this clearly as [PRES05]: â€Å"A measure provides a quantitative indication of the extent, amount, dimension, capacity or size of some attributes of a product or process. Measurement is the act of determining a measure. The metric is a quantitative measure of the degree to which a product or process possesses a given attribute†. For example, a measure is the number of failures experienced during testing. Measurement is the way of recording such failures. A software metric may be average number of failures experienced per hour during testing. Fenton [FENT04] has defined measurement as: â€Å"It is the process by which numbers or symbols are assigned to attributes of entities in the real world in such a way as to describe them according to clearly defined rules†. The basic issue is that we want to measure every attribute of an entity. We should have established metrics to do so. However, we are in the process of developing metrics for many attributes of various entities used in software engineering. Software metrics can be defined as [GOOD93]: â€Å"The continuous application of measurement based techniques to the software development process and its products to supply meaningful and timely management information, together with the use of those techniques to improve that process and its products.† Many things are covered in this definition. Software metrics are related to measures which, in turn, involve numbers for quantification, these numbers are used to produce better product and improve its related process. We may like to measure quality attributes such as testability, complexity, reliability, maintainability, efficiency, portability, enhanceability, usability etc for a software. We may also like to measure size, effort, development time and resources for a software. 10.1.2 Applications Software metrics are applicable in all phases of software development life cycle. In software requirements and analysis phase, where output is the SRS document, we may have to estimate the cost, manpower requirement and development time for the software. The customer may like to know cost of the software and development time before signing the contract. As we all know, the SRS document acts as a contract between customer and developer. The readability and effectiveness of SRS document may help to increase the confidence level of the customer and may provide better foundations for designing the product. Some metrics are available for cost and size estimation like COCOMO, Putnam resource allocation model, function point estimation model etc. Some metrics are also available for the SRS document like number of mistakes found during verification, change request frequency, readability etc. In the design phase, we may like to measure stability of a design, coupling amongst modules, cohesion of a module etc. We may also like to measure the amount of data input to a software, processed by the software and also produced by the software. A count of the amount of data input to, processed in, and output from software is called a data structure metric. Many such metrics are available like number of variables, number of operators, number of operands, number of live variables, variable spans, module weakness etc. Some information flow metrics are also popular like FANIN, FAN OUT etc. Use cases may also be used to design metrics like counting actors, counting use cases, counting number of links etc. Some metrics may also be designed for various applications of websites like number of static web pages, number of dynamic web pages, number of internal page links, word count, number of static and dynamic content objects, time taken to search a web page and retrieve the desired information, similarity of web pages etc. Software metrics have number of applications during implementation phase and after the completion of such a phase. Halstead software size measures are applicable after coding like token count, program length, program volume, program level, difficulty, estimation of time and effort, language level etc. Some complexity measures are also popular like cyclomatic complexity, knot count, feature count etc. Software metrics have found good number of applications during testing. One area is the reliability estimation where popular models are Musas basic executio n time model and Logarithmic Poisson execution time model. Jelinski Moranda model [JELI72] is also used for the calculation of reliability. Source code coverage metrics are available that calculate the percentage of source code covered during testing. Test suite effectiveness may also be measured. Number of failures experienced per unit of time, number of paths, number of independent paths, number of du paths, percentage of statement coverage, percentage of branch condition covered are also useful software metrics. Maintenance phase may have many metrics like number of faults reported per year, number of requests for changes per year, percentage of source code modified per year, percentage of obsolete source code per year etc. We may find number of applications of software metrics in every phase of software development life cycle. They provide meaningful and timely information which may help us to take corrective actions as and when required. Effective implementation of metrics may improve the quality of software and may help us to deliver the software in time and within budget. 10.2 Categories of Metrics There are two broad categories of software metrics namely product metrics and process metrics. Product metrics describe the characteristics of the product such as size, complexity, design features, performance, efficiency, reliability, portability, etc. Process metrics describe the effectiveness and quality of the processes that produce the software product. Examples are effort required in the process, time to produce the product, effectiveness of defect removal during development, number of defects found during testing, maturity of the process [AGGA08]. 10.2.1 Product metrics for testing These metrics provide information about the testing status of a software product. The data for such metrics are also generated during testing and may help us to know the quality of the product. Some of the basic metrics are given as: (i) Number of failures experienced in a time interval (ii) Time interval between failures (iii) Cumulative failures experienced upto a specified time (iv) Time of failure (v) Estimated time for testing (vi) Actual testing time With these basic metrics, we may find some additional metrics as given below: (i) (ii) Average time interval between failures (iii) Maximum and minimum failures experienced in any time interval (iv) Average number of failures experienced in time intervals (v) Time remaining to complete the testing. We may design similar metrics to find the indications about the quality of the product. 10.2.2 Process metrics for testing These metrics are developed to monitor the progress of testing, status of design and development of test cases and outcome of test cases after execution. Some of the basic process metrics are given below: (i) Number of test cases designed (ii) Number of test cases executed (iii) Number of test cases passed (iv) Number of test cases failed (v) Test case execution time (vi) Total execution time (vii) Time spent for the development of a test case (viii) Total time spent for the development of all test cases On the basis of above direct measures, we may design following additional metrics which may convert the base metric data into more useful information. (i) % of test cases executed (ii) % of test cases passed (iii) % of test cases failed (iv) Total actual execution time / total estimated execution time (v) Average execution time of a test case These metrics, although simple, may help us to know the progress of testing and may provide meaningful information to the testers and project manager. An effective test plan may force us to capture data and convert it into useful metrics for process and product both. This document also guides the organization for future projects and may also suggest changes in the existing processes in order to produce a good quality maintainable software product. 10.3 Object Oriented Metrics used in Testing Object oriented metrics capture many attributes of a software and some of them are relevant in testing. Measuring structural design attributes of a software system, such as coupling, cohesion or complexity, is a promising approach towards early quality assessments. There are several metrics available in the literature to capture the quality of design and source code. 10.3.1 Coupling Metrics Coupling relations increase complexity, reduce encapsulation, potential reuse, and limit understanding and maintainability. The coupling metrics requires information about attribute usage and method invocations of other classes. These metrics are given in table 10.1. Higher values of coupling metrics indicate that a class under test will require more number of stubs during testing. In addition, each interface will require to be tested thoroughly. Metric Definition Source Coupling between Objects. (CBO) CBO for a class is count of the number of other classes to which it is coupled. [CHID94] Data Abstraction Coupling (DAC) Data Abstraction is a technique of creating new data types suited for an application to be programmed. DAC = number of ADTs defined in a class. [LI93] Message Passing Coupling. (MPC) It counts the number of send statements defined in a class. Response for a Class (RFC) It is defined as set of methods that can be potentially executed in response to a message received by an object of that class. It is given by RFC=|RS|, where RS, the response set of the class, is given by [CHID94] Information flow-based coupling (ICP) The number of methods invoked in a class, weighted by the number of parameters of the methods invoked. [LEE95] Information flow-based inheritance coupling. (IHICP) Same as ICP, but only counts methods invocations of ancestors of classes. Information flow-based non-inheritance coupling (NIHICP) Same as ICP, but only counts methods invocations of classes not related through inheritance. Fan-in Count of modules (classes) that call a given class, plus the number of global data elements. [BINK98] Fan-out Count of modules (classes) called by a given module plus the number of global data elements altered by the module (class). [BINK98] Table 10.1: Coupling Metrics 10.3.3 Inheritance Metrics Inheritance metrics requires information about ancestors and descendants of a class. They also collect information about methods overridden, inherited and added (i.e. neither inherited nor overrided). These metrics are summarized in table 10.3. If a class has more number of children (or sub classes), more amount of testing may be required in testing the methods of that class. More is the depth of inheritance tree, more complex is the design as more number of methods and classes are involved. Thus, we may test all the inherited methods of a class and testing effort well increase accordingly. Metric Definition Sources Number of Children (NOC) The NOC is the number of immediate subclasses of a class in a hierarchy. [CHID94] Depth of Inheritance Tree (DIT) The depth of a class within the inheritance hierarchy is the maximum number of steps from the class node to the root of the tree and is measured by the number of ancestor classes. Number of Parents (NOP) The number of classes that a class directly inherits from (i.e. multiple inheritance). [LORE94] Number of Descendants (NOD) The number of subclasses (both direct and indirectly inherited) of a class. Number of Ancestors (NOA) The number of superclasses (both direct and indirectly inherited) of a class. [TEGA92] Number of Methods Overridden (NMO) When a method in a subclass has the same name and type signature as in its superclass, then the method in the superclass is said to be overridden by the method in the subclass. [LORE94] Number of Methods Inherited (NMI) The number of methods that a class inherits from its super (ancestor) class. Number of Methods Added (NMA) The number of new methods added in a class (neither inherited, nor overriding). Table 10.3: Inheritance Metrics 10.3.4 Size Metrics Size metrics indicate the length of a class in terms of lines of source code and methods used in the class. These metrics are given in table 10.4. If a class has more number of methods with greater complexity, then more number of test cases will be required to test that class. When a class with more number of methods with greater complexity is inherited, it will require more rigorous testing. Similarly, a class with more number of public methods will require thorough testing of public methods as they may be used by other classes. Metric Definition Sources Number of Attributes per Class (NA) It counts the total number of attributes defined in a class. Number of Methods per Class (NM) It counts number of methods defined in a class. Weighted Methods per Class (WMC) The WMC is a count of sum of complexities of all methods in a class. Consider a class K1, with methods M1,†¦Ã¢â‚¬ ¦.. Mn that are defined in the class. Let C1,†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.Cn be the complexity of the methods. [CHID94] Number of public methods (PM) It counts number of public methods defined in a class. Number of non-public methods (NPM) It counts number of private methods defined in a class. Lines Of Code (LOC) It counts the lines in the source code. Table 10.4: Size Metrics 10.4 What should we measure during testing? We should measure every thing (if possible) which we want to control and which may help us to find answers to the questions given in the beginning of this chapter. Test metrics may help us to measure the current performance of any project. The collected data may become historical data for future projects. This data is very important because in the absence of historical data, all estimates are just the guesses. Hence, it is essential to record the key information about the current projects. Test metrics may become an important indicator of the effectiveness and efficiency of a software testing process and may also identify risky areas that may need more testing. 10.4.1 Time We may measure many things during testing with respect to time and some of them are given as: 1) Time required to run a test case. 2) Total time required to run a test suite. 3) Time available for testing 4) Time interval between failures 5) Cumulative failures experienced upto a given time 6) Time of failure 7) Failures experienced in a time interval A test case requires some time for its execution. A measurement of this time may help to estimate the total time required to execute a test suite. This is the simplest metric and may estimate the testing effort. We may calculate the time available for testing at any point in time during testing, if we know the total allotted time for testing. Generally unit of time is seconds, minutes or hours, per test case. Total testing time may be defined in terms of hours. Time needed to execute a planned test suite may also be defined in terms of hours. When we test a software, we experience failures. These failures may be recorded in different ways like time of failure, time interval between failures, cumulative failures experienced upto given time and failures experienced in a time interval. Consider the table 10.5 and table 10.6 where time based failure specification and failure based failure specification are given: Sr. No. of failure occurrences Failure time measured in minutes Failure intervals in minutes 1 12 12 2 26 14 3 35 09 4 38 03 5 50 12 6 70 20 7 106 36 8 125 19 9 155 30 10 200 45 Table 10.5: Time based failure specification Time in minutes Cumulative failures Failures in interval of 20 minutes 20 01 01 40 04 03 60 05 01 80 06 01 100 06 00 120 07 01 140 08 01 160 09 01 180 09 00 200 10 01 Table 10.6: Failure based failure specification These two tables give us the idea about failure pattern and may help us to define the following: 1) Time taken to experience ‘n failures 2) Number of failures in a particular time interval 3) Total number of failures experienced after a specified time 4) Maximum / minimum number of failures experienced in any regular time interval. 10.4.2 Quality of source code We may know the quality of the delivered source code after reasonable time of release using the following formula: Where WDB: Number of weighted defects found before release WDA: Number of weighted defects found after release The weight for each defect is defined on the basis of defect severity and removal cost. A severity is assigned to each defect by testers based on how important or serious is the defect. A lower value of this metric indicates the less number of error detection or less serious error detection. We may also calculate the number of defects per execution test case. This may also be used as an indicator of source code quality as the source code progressed through the series of test activities [STEP03]. 10.4.3 Source Code Coverage We may like to execute every statement of a program at least once before its release to the customer. Hence, percentage of source code coverage may be calculated as: The higher value of this metric given confidence about the effectiveness of a test suite. We should write additional test cases to cover the uncovered portions of the source code. 10.4.4 Test Case Defect Density This metric may help us to know the efficiency and effectiveness of our test cases. Where Failed test case: A test case that when executed, produced an undesired output. Passed test case: A test case that when executed, produced a desired output Higher value of this metric indicates that the test cases are effective and efficient because they are able to detect more number of defects. 10.4.5 Review Efficiency Review efficiency is a metric that gives insight on the quality of review process carried out during verification. Higher the value of this metric, better is the review efficiency. 10.5 Software Quality Attributes Prediction Models Software quality is dependent on many attributes like reliability, maintainability, fault proneness, testability, complexity, etc. Number of models are available for the prediction of one or more such attributes of quality. These models are especially beneficial for large-scale systems, where testing experts need to focus their attention and resources to problem areas in the system under development. 10.5.1 Reliability Models Many reliability models for software are available where emphasis is on failures rather than faults. We experience failures during execution of any program. A fault in the program may lead to failure(s) depending upon the input(s) given to a program with the purpose of executing it. Hence, time of failure and time between failures may help us to find reliability of software. As we all know, software reliability is the probability of failure free operation of software in a given time under specified conditions. Generally, we consider the calendar time. We may like to know the probability that a given software will not fail in one month time or one week time and so on. However, most of the available models are based on execution time. The execution time is the time for which the computer actually executes the program. Reliability models based on execution time normally give better results than those based on calendar time. In many cases, we have a mapping table that converts execution time to calendar time for the purpose of reliability studies. In order to differentiate both the timings, execution time is represented byand calendar time by t. Most of the reliability models are applicable at system testing level. Whenever software fails, we note the time of failure and also try to locate and correct the fault that caused the failure. During system testing, software may not fail at regular intervals and may also not follow a particular pattern. The variation in time between successive failures may be described in terms of following functions: ÃŽ ¼ () : average number of failures upto time ÃŽ » () : average number of failures per unit time at time and is known as failure intensity function. It is expected that the reliability of a program increases due to fault detection and correction over time and hence the failure intensity decreases accordingly. (i) Basic Execution Time Model This is one of the popular model of software reliability assessment and was developed by J.D. MUSA [MUSA79] in 1979. As the name indicates, it is based on execution time (). The basic assumption is that failures may occur according to a non-homogeneous poisson process (NHPP) during testing. Many examples may be given for real world events where poisson processes are used. Few examples are given as: * Number of users using a website in a given period of time. * Number of persons requesting for railway tickets in a given period of time * Number of e-mails expected in a given period of time. The failures during testing represents a non-homogeneous process, and failure intensity decreases as a function of time. J.D. Musa assumed that the decrease in failure intensity as a function of the number of failures observed, is constant and is given as: Where : Initial failure intensity at the start of testing. : Total number of failures experienced upto infinite time : Number of failures experienced upto a given point in time. Musa [MUSA79] has also given the relationship between failure intensity (ÃŽ ») and the mean failures experienced (ÃŽ ¼) and is given in 10.1. If we take the first derivative of equation given above, we get the slope of the failure intensity as given below The negative sign shows that there is a negative slope indicating a decrementing trend in failure intensity. This model also assumes a uniform failure pattern meaning thereby equal probability of failures due to various faults. The relationship between execution time () and mean failures experienced (ÃŽ ¼) is given in 10.2 The derivation of the relationship of 10.2 may be obtained as: The failure intensity as a function of time is given in 10.3. This relationship is useful for calculating present failure intensity at any given value of execution time. We may find this relationship Two additional equations are given to calculate additional failures required to be experienced to reach a failure intensity objective (ÃŽ »F) and additional time required to reach the objective. These equations are given as: Where à ¢Ã‹â€ Ã¢â‚¬  ÃŽ ¼: Expected number of additional failures to be experienced to reach failure intensity objective. : Additional time required to reach the failure intensity objective. : Present failure intensity : Failure intensity objective. and are very interesting metrics to know the additional time and additional failures required to achieve a failure intensity objective. Example 10.1: A program will experience 100 failures in infinite time. It has now experienced 50 failures. The initial failure intensity is 10 failures/hour. Use the basic execution time model for the following: (i) Find the present failure intensity. (ii) Calculate the decrement of failure intensity per failure. (iii) Determine the failure experienced and failure intensity after 10 and 50 hours of execution. (iv) Find the additional failures and additional execution time needed to reach the failure intensity objective of 2 failures/hour. Solution: (a) Present failure intensity can be calculated using the following equation: (b) Decrement of failure intensity per failure can be calculated using the following: (c) Failures experienced and failure intensity after 10 and 50 hours of execution can be calculated as: (i) After 10 hours of execution (ii) After 50 hours of execution (d) and with failure intensity objective of 2 failures/hour (ii) Logarithmic Poisson Execution time model With a slight modification in the failure intensity function, Musa presented logarithmic poisson execution time model. The failure intensity function is given as: Where ÃŽ ¸: Failure intensity decay parameter which represents the relative change of failure intensity per failure experienced. The slope of failure intensity is given as: The expected number of failures for this model is always infinite at infinite time. The relation for mean failures experienced is given as: The expression for failure intensity with respect to time is given as: The relationship for additional number of failures and additional execution time are given as: When execution time is more, the logarithmic poisson model may give large values of failure intensity than the basic model. Example 10.2: The initial failure intensity of a program is 10 failures/hour. The program has experienced 50 failures. The failure intensity decay parameter is 0.01/failure. Use the logarithmic poisson execution time model for the following: (a) Find present failure intensity. (b) Calculate the decrement of failure intensity per failure. (c) Determine the failure experienced and failure intensity after 10 and 50 hours of execution. (d) Find the additional failures and additional and failure execution time needed to reach the failure intensity objective of 2 failures/hour. Solution: (a) Present failure intensity can be calculated as: = 50 failures = 50 failures = 0.01/falures Hence = 6.06 failures/hour (b) Decrement of failure intensity per failure can be calculated as: (c) Failure experienced and failure intensity after 10 and 50 hours of execution can be calculated as: (i) After 10 hours of execution (ii) After 50 hours of execution (d) and with failure intensity objective of 2 failures/hour (iii) The Jelinski Moranda Model The Jelinski Moranda model [JELI72] is the earliest and simples software reliability model. It proposed a failure intensity function in the form of Where = Constant of proportionality N = total number of errors present i = number of errors found by time interval ti. This model assumes that all failures have the same failure rate. It means that failure rate is a step function and there will be an improvement in reliability after fixing an error. Hence, every failure contributes equally to the overall reliability. Here, failure intensity is directly proportional to the number of errors remaining in a software. Once we know the value of failure intensity function using any reliability model, we may calculate reliability using the equation given below: Where ÃŽ » is the failure intensity and t is the operating time. Lower the failure intensity and higher is the reliability and vice versa. Example 10.3: A program may experience 200 failures in infinite time of testing. It has experienced 100 failures. Use Jelinski-Moranda model to calculate failure intensity after the experience of 150 failures? Solution: Total expected number of failures (N) = 200 Failures experienced (i) =100 Constant of proportionality () = 0.02 We know = 2.02 failures/hour After 150 failures = 0.02 (200-150+1) =1.02 failures/hour Failure intensity will decrease with every additional failure experience. 10.5.2 An example of fault prediction model in practice It is clear that software metrics can be used to capture the quality of object oriented design and code. These metrics provide ways to evaluate the quality of software and their use in earlier phases of software development can help organizations in assessing a large software development quickly, at a low cost. To achieve help for planning and executing testing by focusing resources on the fault prone parts of the design and code, the model used to predict faulty classes should be used. The fault prediction model can also be used to identify classes that are prone to have severe faults. One can use this model with respect to high severity of faults to focus the testing on those parts of the system that are likely to cause serious failures. In this section, we describe models used to find relationship between object oriented metrics and fault proneness, and how such models can be of great help in planning and executing testing activities [MALH09, SING10]. In order to perform the analysis we used public domain KC1 NASA data set [NASA04] The data set is available on www.mdp.ivv.nasa.gov. The 145

European Colonization in Shakespeares The Tempest Essays -- Tempest S

No Critique of European Colonization in The Tempest      Since the 1960s, several critics have found a critique of colonialism in their respective readings of Shakespeare's The Tempest. The most radical of these analyses takes Prospero to be a European invader of the magical but primitive land that he comes to rule, using his superior knowledge to enslave its original inhabitants, most notably Caliban, and forcing them to do his bidding. While the textual clues concerning the geographic location of Prospero's island are ambiguous and vague, there is a prominent references to the "Bermoothes." We know that shortly before he wrote his final play, Shakespeare read a contemporary travel account of the Virginia Company's 1609 expedition to the New World and its experience after being run aground on the island of Bermuda. Enslavement does surface in Prospero's realm. The grand magician/scholar inflicts "pinches" and "cramps" upon Caliban to keep him in line and he manacles the young prince Ferdinand's neck and feet together. The servile state in which he keeps Caliban is plainly and understandably a cause of the "ridiculous monster's" deep resentment toward his overlord, and it is with some justification that the spawn of Sycorax invokes nature's wrath upon his tormentor, as in his curse, "all the infections that the sun sucks up/From bogs, fens, flats on Prospero fall..." (II, ii., ll.1-2). Caliban himself embodies many of the characteristics that civilized Europeans came to associate with the "primitive natives" of the New World. As in the Elizabethan stereotype, Caliban is without moral restraint, and, more specifically, he is lustful in the same way that Native Americans were viewed in the early seventeenth century as dang... ...and forgiveness, qualities that distinguish humanity from the beasts and that serve as hallmarks of the worthy sovereign. Works Cited and Consulted Alan Durband. (Ed.) (1984). The Tempest. Hauppauge, New York: Barron's Educational Series Inc. Deborah Willis, 'Shakespeare's Tempest and the Discourse of Colonialism', Studies in English Literature 1500-1900, 29, no.2, (1989) Eric Cheyfitz, The Poetics of Imperialism: Translation and Colonization from The Tempest to Tarzan, (Oxford University Press, 1991) Ritchie, D. and Broussar, A. (1997). American History: The Early Years to 1877. New York: Glencoe Kanoff, Acott. (1998). Your Study Guide to William Shakespeare: The Tempest. Cleveland: The Cleveland Play House Education Department William Shakespeare, The Tempest, ed. Frank Kermode, with an introduction by Frank Kermode, (Arden, 1964)

Liberalism And Freedom Essay -- essays research papers fc

Liberalism and Freedom Liberalism is a force that has produced change from the birth of this nation to the politics of today. Liberal tenets have been a basis of thought and action in American politics since well before the signing of the Constitution. Certainly, liberalism has had to transform in order to remain a legitimate force throughout the years. When considering this transformation, one may ask whether or not the ideas and goals of classical liberalism have been lost in the conversion into modern liberalism. In order to answer this, the areas of freedom, the role of government, human nature, and the function of law should be addressed. While this may not be a complete register of change in liberalism, research into these subjects can provide strong indications toward the nature of this transition. Objectively, the evidence suggests that many of the ideas of classical liberalism were either abandoned or changed fundamentally when America entered the modern era. Freedom The idea of freedom has been a paramount concern of liberalism throughout history. Consider the classical ideas of religious freedom, the right to resist and the inherent right of every individual to be independent. These were some of the main focuses of classical liberalism in early America. On religious freedom, seventeenth century minister Roger Williams wrote: "All Civill States with their Officers of justice in their respectiveconstitutions and administrations are proved essentially Civill, and therefore not judges, governours or defendours of the spirituall or christian state and worship." (Volkomer, 50) This quote is notable because it illustrates the early liberal ideas of religious freedom by stating that government officials have no right to pass judgment on religious practices. In furtherance of his views, Williams founded a colony at Plymouth and contributed to the development of religious tolerance in the new world. Religious tolerance meant that a nation with multiple religions need no longer mean a country with internal strife and civil insurrection due to intolerance (Volkomer, 1969). The notion of religious open- mindedness helped pave the way for individual independence by suggesting that people were able to determine their own fundamental beliefs. The right of ind... ...rrelationship helps ensure liberalism's role in bringing about change in the future. Bibliography An Introduction to the Philosophy of Law: New Haven; Yale University Press, 1922 The Relevence of Liberalism; Westview Press, Boulder, CO. 1978 Beiner, Ronald: What's the Matter With Liberlism? University of California Press, Los Angeles, 1992 De Tocqueville, Alexis: Democracy in America; Penguin Books Ltd., Middlesex, England, 1984 Dewey, John: Liberalism and Social Action; New York: G.P. Putnam's Sons, 1935 Dietze, Gottfried: Liberalism Proper and Proper Liberalism, Johns Hopkins University Press, Baltimore, 1985 Dunbar, Leslie: Reclaiming Liberalism, WW Norton & Co., New York, 1991 Gerstle, Gary: "The Protean Nature of American Liberalism", The American Historical Review, October 10, 1994, American Historical Review, New York, New York Kotkin, Joel: "What's Wrong With Liberalism"; The American Enterprise, Jan/Feb 1996 Vol. 7 No. 1, The American Enterprise Institute, Washington D.C. Lewis, Edward: A History Of Political Thought, The Macmillan Co., New York, 1937 Mansfield, Harvey: The Spirit of Liberalism, Harvard University Press, Cambridge, 1978

Bondage Breaker

Anderson sees biblical Scriptures to Identify our position we have with God. The work of Christ on the cross granted the believers freedom from sin's power. Satan has no right of ownership or attenuator over us (Anderson, p. People from Anderson adjective goals were to noels Tree their spiritual bondage of their past, depression, fear, thoughts or inner voice on Scriptural conflict, Seven Steps to Freedom in Christ, and addictions through the instruction of God's Word the provider for bondage to be broken. The author teaches six common misconceptions Christians struggles with that keep them in darkness.Recognizing these misconceptions give the believers great insight of the powerless enemy. In chapter two the author focus on worldview pertaining to demonic influences. Western world is experiencing a paradigm shift seen in the New Age spirituality and mysticism movement. In chapter three Anderson explains that demonically oppressed Christian do not know who they are in Christ or even what it means to be called a child of God. Therefore the identity and position in Christ is unknown to the Christian. The author explains that we are transformed by the renewing of our minds.The transformation occurs because we have the mind of Christ within us and the Holy Spirit will lead us into all truth (Anderson, p. 61). Chapter five teaches believer's authority in Christ. They have no spiritual power or authority apart from their identity and position in Christ (Anderson, p. 77). Chapter six encourage us to dress for the battle by putting on the armor of light, which is God's protection. The three channels of temptation in chapter nine are lust of the of the eyes, and the pride of life. The seven steps to freedom is taught in chapter hearten.Evaluation and Critique Anderson teaches that believers' battle in spiritual warfare is based on the believer knowledge of his or her power, authority, and identity in Christ Jesus. As Anderson moves from Western worldview to a biblical w orldview required several paradigm shifts. Believers are to take a firm position in the Word of God and beware of six common misconceptions about bondage. They are strongly warns against any thought of belief of â€Å"what the early church called demonic activity we now understand to be mental illness† (Anderson, p. ). Anderson strongly stresses that if believers do not fully understand their identity and position in Christ than we will believe there is minor distinction between our belief and Non- Christians. Satan, the accuser, will take that opportunity, pour on the guilt, and question our salvation† (Anderson, p. 48). The influence that Satan and his demons can have on us is a matter of degree. Since we live in a world whose god is Satan, the possibility of being tempted, deceived, and accused is continuously present† (Anderson, p. 187).Deception is the pop strategy that Satan uses to keep the believers struggling for freedom in Christ. Alehouses â€Å"tenure primary avenues tongue wanly Satan wall attempt to Alehouse us from God's truth and deceive us into believing his lies: self-deception, false prophets/teachers, and deceiving spirits† (Anderson, p. 167). The book has been written based on Biblical Scriptural, wisdom, knowledge, and spiritual divine revelation of the gifted Anderson who has became a mighty Warrior in the spiritual warfare battle with Satan deceptions.Anderson speak with boldness on our position in Christ for obtaining freedom in Christ, â€Å"Choosing truth, living a righteous life, and donning the armor of God are each believer's individual responsibility. I cannot be responsible for you, and you cannot be responsible for me† (Anderson, p. 193). Personal Application Anderson different aspects of bondage breaker has placed a spiritual burden upon my heart continues to stand firm in the true Word of God so that my life will be a life lived righteously, marked by wearing the armor of God for maintaining m y responsibility to walk free with Christ.Each day after studying this book I placed a greater expectations upon y self to memorize the teaching that Anderson has shared in his book that will enhanced my spiritual insight on Satin's deception for keeping me struggling to maintain my freedom in Christ. The most common misconceptions auto Tonnage NAS no power control on my Delete regarding Satin's subtle deception and intrusion into the lives of â€Å"normal† believers. Living Free in Christ is my main objective goal as a servant in Christ. As a good Christian not being deceived is my primary mission because â€Å"Freedom in Christ is my inheritance as a Christian†(Anderson, p. 7). The knowledge I have acquired from Andersen's aspects on bondage freedom in Christ grants me the ability to pursue in helping others to know that it is their individual responsibility as a believer to repent and believe the truth that will set them free. The Word of God, says that I have Every Right to Be Free in Christ because the Scriptures tells me who I am in Christ therefore I will work harder to be victorious over Sin and Death. I study and memorize Anderson aspects of bondage breaker for helping other believers to overcomes the six common misconceptions about spiritual bondage.